Frequently Asked Questions

• Will compatible cartridges damage my printer?

No. All our Cartridges are manufactured to the same high standards as the original cartridges. The shape, size and volume are essentially the same and the cartridges are therefore fully functional. Ink, in itself, is unlikely to damage your printer.

• My printer requires cartridges with a chip. Will your cartridges work for me?

Yes. Our Cartridges are unique to other suppliers in that those cartridges that require a chip come with them built in. This means that there is no need for you to reuse or reset existing chips.

Note: Please be aware it is important that you do not touch the chip with your fingers when installing a cartridge. Static electricity from your body may cause damage to the chip.

• Why are these cartridges so inexpensive?

To look at it another way, why are genuine cartridges so expensive? You can expect to purchase a printer from a printer company for next to cost price; however, cartridges are only available from the same company at extraordinarily high prices. A set of genuine cartridges may cost more than the printer’s purchase price.

• Do these cartridges hold as much ink as genuine cartridges?

Yes. You can expect our cartridges to be filled to the same level, if not higher, than genuine cartridges. For some of our available printers we have High Capacity cartridges which contain even more ink.

• What do I do if compatible cartridges do not work in my printer?

Check that you have the correct cartridge for your printer. We can provide detailed installation instructions available should problems arise. Running a cleaning cycle on your printer can eliminate most problems.

On the rare occasion (less than 1% of all cartridges we sell), there may be a fault with the cartridge itself. We will gladly replace them (or refund in full if necessary).

• Will using these cartridges void my warranty?

This may be a possibility; however, it depends on the manufacturer’s warranty. Manufacturers offer different terms in their warranty agreements.

• What can I expect after I have placed my order?

We will send you a confirmation email on receiving your order. If you have indicated your payment will be by bank transfer, our bank details will be contained in this email. Your order will be sent when payment is received.

If payment has been made by credit card before 2.00pm on a working day, your order will be dispatched the same day. If payment is made after 2.00pm or on the weekend, we will send your order to you the next working day.

• Our Guarantee

We are dedicated to ensuring your complete satisfaction with your purchase, and are happy to replace cartridges or credit note will be given to you.

• What if I am not happy with the cartridge – do I need to courier it back to you?

No, we can help you with hassle-free service. You can email us sales@printink.co.nz and we will sort it for you.